Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Rosemary Career Academy collects, uses, stores, protects and shares personal information when you use our website, applications, educational services and related digital platforms.
This policy applies to students, prospective students, parents, guardians, visitors, applicants, subscribers, counselling users, learners and other individuals who interact with Rosemary Career Academy through our website, forms, applications, communication channels or educational services.
1. Information We Collect
We collect information that is reasonably necessary to operate Rosemary Career Academy, provide educational and counselling services, communicate with users, process registrations and payments, maintain security and improve our Platform.
| Information Category | Examples | Typical Purpose |
|---|---|---|
| Identity Information | Name, parent/guardian name, age or date of birth where required | Registration, admission and identification |
| Contact Information | Mobile number, email address, communication address | Enquiries, course updates, support and notifications |
| Education Information | Class, school, college, qualification, subjects, examination preferences | Course placement, counselling and academic support |
| Academic Information | Tests, marks, attendance, assignments and learning progress | Academic monitoring and mentoring |
| Payment Information | Transaction reference, payment status and billing information | Fee and payment administration |
| Technical Information | IP address, browser, device, operating system and usage data | Security, analytics and website performance |
| Communication Information | Messages, enquiries, feedback and support requests | Customer/student support and service improvement |
2. Academic & Student Information
Depending on the educational service used, Rosemary may process academic information such as class, subjects, examination preferences, assessments, attendance, test performance, assignments, learning progress and counselling information.
3. Children, Students & Minor Privacy
Rosemary Career Academy provides educational services that may be used by school-age students and other young learners. We therefore take student privacy and child safety seriously.
Where applicable, Rosemary will not knowingly undertake processing that is likely to cause a detrimental effect on a child's well-being. We also take into account applicable restrictions concerning tracking, behavioural monitoring and targeted advertising directed at children.
Parent / Guardian Requests
A parent or lawful guardian may contact Rosemary regarding the personal information of a minor. We may request reasonable documentation or verification before responding to a request.
4. Automatically Collected Information
When you visit our Platform, certain technical information may be collected automatically.
- IP address
- Browser type and version
- Device type and operating system
- Language and regional settings
- Pages viewed and navigation activity
- Referring and destination URLs
- Date and time of access
- Network and diagnostic information
- Application or website interaction information
6. How We Use Personal Information
We may use personal information for the following purposes:
- Processing course registrations and admissions.
- Providing tuition and academic programs.
- Providing competitive examination preparation.
- Providing career counselling and guidance.
- Providing mock tests, quizzes and assessments.
- Providing digital study materials and e-library services.
- Sending course schedules and important academic information.
- Providing job and examination notifications where subscribed.
- Processing fees and maintaining transaction records.
- Responding to enquiries and support requests.
- Improving our courses, website and services.
- Detecting fraud, abuse and security threats.
- Complying with legal and regulatory requirements.
7. Legal Basis, Consent & Data Protection
Rosemary seeks to process personal information in a lawful, transparent and purpose-specific manner.
7.1 Consent
Where processing is based on consent, we will seek consent through an appropriate notice, form, checkbox or other mechanism. Consent should be voluntary, informed, specific and capable of being withdrawn where applicable.
7.2 Service-Related Processing
Certain information may be necessary to provide a service requested by you, such as registering for a course, processing an admission, arranging counselling or administering a payment.
7.3 Legal Obligations
We may process or disclose information where required to comply with applicable laws, regulations, court orders or lawful government requests.
7.4 Legitimate Operational Purposes
Where permitted by applicable law, information may be processed for legitimate operational purposes such as security, fraud prevention, service administration and improvement.
7.5 GDPR-Oriented Processing
If the European Union or United Kingdom data-protection laws apply to a particular individual or processing activity, Rosemary will seek to apply appropriate principles relating to transparency, purpose limitation, data minimisation, security, retention and applicable individual rights.
Where GDPR applies, the relevant lawful basis may include consent, performance of a contract, compliance with a legal obligation or another lawful basis recognised under applicable law.
9. Payments & Financial Information
Where you make payments for courses or other Services, payment transactions may be processed through third-party payment processors.
Depending on the payment method, the payment provider may process card, banking, UPI or other payment information under its own privacy policy and security practices.
Rosemary may retain transaction references, payment status, invoices and other information reasonably necessary for accounting, customer support, refunds, dispute resolution and legal compliance.
10. Information Security
Rosemary takes reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
- Access controls and authentication mechanisms.
- Reasonable security monitoring.
- Controlled access to personal information.
- Secure handling of information where reasonably practicable.
- Security and incident-response procedures.
No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the Internet.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including educational administration, customer support, accounting, contractual obligations, dispute resolution, security and legal compliance.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable retention requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information.
To protect users against unauthorised disclosure, we may need to verify identity before fulfilling certain requests.
13. Marketing & Communications
If you voluntarily provide your contact details through an enquiry, registration, admission, subscription or notification form, we may use those details to communicate information relating to:
- Courses and admissions
- Educational programs
- Career counselling
- Scholarships and assessments
- Events and workshops
- Job and examination notifications
- Important service updates
You may opt out of non-essential promotional communications by following the unsubscribe mechanism provided in the communication or contacting us directly.
Opting out of marketing communications does not necessarily stop essential service communications, such as admission, payment, security or account-related messages.
14. Third-Party Websites & Services
Our Platform may contain links to third-party websites, applications, payment services, social media platforms, examination portals and other external resources.
Rosemary does not control the privacy practices of independent third parties. Their own privacy policies and terms may apply when you interact with their services.
We recommend reviewing the privacy policy of any third-party service before submitting personal information.
15. International Data Processing
Some technology, hosting, analytics, communication or other service providers may process information outside your state or country.
Where personal information is transferred across jurisdictions, Rosemary will take reasonable steps to address applicable legal requirements and appropriate security safeguards.
16. Data Security Incidents & Breaches
If Rosemary becomes aware of a personal-data security incident, we will take reasonable steps to investigate, contain and mitigate the incident and make notifications where required by applicable law.
Users should promptly notify Rosemary if they believe that their account, credentials or personal information has been compromised.
17. Accuracy of Information
You are responsible for ensuring that information submitted to Rosemary is accurate, complete and reasonably up to date.
If your information changes, please update the relevant information where such functionality is available or contact us using the details below.
18. Account Security
Where the Platform provides account credentials, users are responsible for maintaining the confidentiality of their login information.
- Use a strong and unique password.
- Do not share login credentials.
- Log out from shared devices.
- Do not disclose passwords through public forms.
- Notify Rosemary promptly of suspected unauthorised access.
19. Changes to This Privacy Policy
Rosemary may update this Privacy Policy periodically to reflect changes in our Services, technology, security practices or applicable law.
When changes are made, the revised version will be published on this page with a new “Last Updated” or “Effective Date”.
We encourage you to review this page periodically.
20. Grievance Redressal & Contact
Privacy Contact
If you have questions, requests, complaints or concerns about this Privacy Policy or the handling of your personal information, please contact Rosemary Career Academy.
Rosemary Career Academy
263–264, Rosemary Institute,
Rosemary Lane, Begum Bagh,
Meerut, Uttar Pradesh – 250001, India
Phone:
+91 9456040404
+91 9557840404
Email:
contactus@rosemaryinstitute.com
Website:
rosemaryinstitute.com
For privacy-related requests, please use “Privacy Request” in the subject line.
21. Governing Terms
This Privacy Policy should be read together with Rosemary Career Academy's applicable Terms and Conditions, Admission Policies, Refund/Cancellation Policy and other policies governing the use of our Platform and Services.
This Privacy Policy shall be interpreted and applied subject to applicable laws and regulations.
If any provision is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
Frequently Asked Questions
What personal information does Rosemary Career Academy collect?
Depending on the Service, Rosemary may collect information such as name, contact details, educational information, course preferences, academic information, payment-related information and technical information such as IP address and device information.
Does Rosemary collect information from students?
Yes. Educational services may require information such as class, subjects, examination preferences, assessments, attendance and learning progress.
How does Rosemary protect children's information?
Rosemary takes student privacy seriously and seeks to limit collection to information reasonably required for the relevant educational or administrative purpose. Where applicable, appropriate parent or lawful guardian consent will be obtained in accordance with applicable law.
Does Rosemary sell personal information?
Rosemary does not sell personal information as a general business practice. Information may be shared with service providers, payment providers, authorised partners or authorities where reasonably necessary and legally permitted.
Can I request correction of my information?
Yes. Subject to applicable law and verification requirements, you may contact Rosemary to request correction or updating of inaccurate personal information.
Can I withdraw my consent?
Where processing is based on consent, you may request to withdraw consent. Withdrawal may affect our ability to provide a Service where the relevant information is necessary for that Service.
How can I stop promotional messages?
You may use the unsubscribe mechanism in the communication or contact Rosemary directly to request an opt-out from non-essential promotional communications.
Does Rosemary use cookies?
Rosemary may use cookies and similar technologies for essential functionality, preferences, analytics and security. Cookie controls may also be available through your browser or device settings.
How can I make a privacy complaint?
Send your request to contactus@rosemaryinstitute.com with “Privacy Request” in the subject line.