Saturday, 17 May 2014 06:54


E-governance means rendering of government services and information to the public using electronic means.

These include government-to-government (G to G), government-to-citizens (G to C), and citizen to government (G to B).

G2C aims at connecting citizens to government by talking to citizens and supporting accountability, by listening to citizens and supporting democracy, and by improving public services. It will involve better services to the citizens through single point delivery mechanism and will involve areas like: E-Citizen; E-Transport; E-Education; E-Medicine; E-Registration etc.

C2G will mainly constitute the areas where the citizen interacts with the Government. It will include areas like election when citizens vote for the Government; Census where he provides information about himself to the Government; taxation where he is paying taxes to the Government.

G2G can also be referred as e-Administration.  It involves improving government processes by cutting costs, by managing performance, by making strategic connections within government, and by creating empowerment. It will involve networking all Government offices so as to produce synergy among them. The major areas are: E-Secretariat; E-Court; E-Police etc.

Several significant initiatives have been taken at the Centre and the State level in this direction. At the Central level, the government has extensively promoted the use of IT in managing its internal processes and has drawn up a ‘Minimum Agenda of e-Governance’. Further Ministries / departments have provision of 2 to 3 percent of their annual budgets to be spent on IT related activities. The government has enacted IT Act 2000 which provides legal status to the information and transactions carried on the net. Several State Governments have also taken various innovative steps to promote e-Governance and have drawn up a roadmap for IT implementation and delivery of services to the citizens on-line.

Some E-Governance Projects in India


This project is being used at the Dairy Co-operative Society, Gujarat. The project uses IT to help rural milk producers by integrating all operations from procurement of milk to accounting using DISK (Dairy Information – Services Kiosk). Akash Ganga has facilitated more than 1,000 villages, in 34 districts spread over 8 States covering 2, 00,000 rural families in Gujarat and other states.


This was established by ITC’s Agri Business Division in June 2000. It was specifically designed to tackle the challenges posed by the unique features of India agriculture, characterized by fragmented farms, weak infrastructure, and the involvement of intermediaries. In order to protect agriculture farmers from opportunistic practice of intermediaries, it provides farmers with information relating to farming equipments, weather, crop, etc.


The TKSs, or farm centre, provides end – to – end solution, right from what crops to grow to how to sell them for the maximum returns. In Maharashtra, TKSs are changing the face of Indian agriculture and improving the quality of rural life. TKS provides farmers with services for optimum utilization of nutrients plant protection, chemicals, water, and seeds. TKS tracks key parameters such as soil, ground water, and weather on a real time basis with the help of Geographic information Systems (GIS) and satellite mapping technologies. Retail outlets at each Kendra are set up to sell products but are not made online.

• TNCDW (Tamil Nadu Corporation for Development of Women Ltd)

The project is aimed at social and economic empowerment of women in Tamil Nadu state. TNCDW maintains a database containing the details of citizens, births and deaths and deaths, land and revenue records.


DRISHTEE is present in over 12 states including the north eastern states of Assam, Meghalaya, Manipur, Arunachal Pradesh, Bihar, Orissa, Uttar Pradesh, Uttarakhand, Haryana and Tamil Nadu. It has also started to work in Africa along with partners.

DRISHTEE is a revenue-generating platform for rural networking and marketing services that enable e-governance, education, and health service. The project provides online buying and selling facilities citizens ration cords. The system tries to address the grievances raised by the public and enhances customer relationship.


GYANDOOT is an intranet based Government to Citizen (G2C) service delivery portal commissioned in Dhar district of Madhya Pradesh in January 2000. GYANDOOT aims to create a cost –effective, replicable, economically self-reliant and financially viable model for taking the benefits of information and Communication technology (ICT) to the rural masses.

The goal of the project was to establish community – owned, technologically innovative and sustainable information kiosks in poverty – stricken, tribal dominated rural area of Madhya Pradesh. Kiosks have been established in the villages Panchayat buildings.


JAGRITI E – SEWA was inaugurated in March 2003. It touches the rural life with activities from agriculture, financial, travel, and e-government to communication services. The whole system can be adapted to any language in the least possible time. JAGRITI is a platform for application of Information technology for the masses, with special focus on the needs of rural areas. Its activities, named as d – commerce (desi commerce), include both physical and electronic mode involvement.


Developed by the National Informatics Centre (NIC) in Himachal Pradesh State, in order to make people aware of government policies and programmes, and also provide an interface to interact with various government functionaries and solicit their active and direct contribution in the process governance. Lokmitra maintains a database with details on public, such as address, contract number, age, driver license, etc.


JANMITRA was launched in March 2002. It is an integrated e–platform that was implemented in the Jhalawar district Rajasthan and is replicated in the state of Uttranchal. All sections and departments of collectorate are connected through Local Area Network (LAN) the main objective of the JANMITRA project is to provide a single – window facility to citizens to access government work, various government procedures through computerization and use information and communication between the administration and the people to ensure transport, accountable and responsive governance and make the right to information an effective tool in the hands of the rural masses.


Apollo Hospitals provide super specialty healthcare to millions of rural Indians through this project. Telemedicine is the use of ICT to facilitate healthcare when patients and doctors are separated by distance. Using the software Med – Integra, patients and specialists can interact visually. It presently operates more than telemedicine centers in several states.


LOKVANI was conceptualized by District Magistrate Sitapur in September 2004. The project is a public private partnership program that was implemented within the Sitapur district (88% rural population and 39% literacy rate) of Uttar Pradesh state. LOKVANI system has empowered the citizens by generating awareness towards their rights through a seamless flow of information. The services offered by LOKVANI are (a) Grievance and Petitions, (b) land records, (c) tender service, (d) employment services, (e) information related to government schemes and (f) information about government services.